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Telani

Careful with every caller's information. And what you control.

Callers tell your business things they wouldn't tell a stranger: their health, their address, their phone number.

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Activity logSample data
Dana Reyes opened a call transcript · (503) 555-014210:42 AM
Sam Lee opened a caller's saved details · Maria Gonzalez9:15 AM
Dana Reyes changed how long data is keptYesterday
Dana Reyes deleted one caller's data · (503) 555-0150Mon
Keep call content for1 year
Retention you set
Call transcripts and the answers Telani collected are deleted after 12 months by default, or after a period you choose from 30 days to 2 years. Each call's date, length and outcome are kept. Text messages, study participant records and the internal records of each turn aren't covered yet.
Export or delete one caller
An admin can export or delete a caller's calls, transcripts, messages taken on calls, bookings and follow-ups by phone number. Adverse-event reports, the do-not-call entry and each call's date, length and outcome are kept.
A log of who looked
When someone opens a call or transcript, a caller's saved details, a participant or an adverse-event report, or changes a setting, it's logged with who and when.
Each business on its own
Every business works in its own workspace, and every request is checked against it.
Roles for your team
Admins, editors and viewers see and change only what their role allows.
Credentials kept encrypted
Connection details for your phone line and business systems are stored encrypted.
Opt-outs honoured
Every outgoing call and text checks your do-not-call list first, and a STOP reply to a text goes on it at once. On follow-up calls, a spoken request not to be called is added once the call is reviewed, and calls to that number are held for up to an hour until then. The list covers every caller and study in your business.
Sign-in protection
Passwords are stored only as one-way hashes. Repeated failed sign-ins are blocked, and new accounts confirm their email before buying a number or making calls.

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