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Set up for your kind of business. Pick it at signup.

Your business type sets what Telani asks every caller, what it writes down, what it treats as urgent and what it's told never to say. Every type takes the caller's name and number; each also asks for its own details.

Pick your business type
Dental office receptionist
Medical office receptionist
Veterinary receptionist
Law firm receptionist
HVAC receptionist
Restaurant host
Every caller is asked for
NameDate of birthPhone numberReason for the visitNew or existing patient

Health

Dental

In depth

Answers questions about treatments, hours and insurance from your documents, books appointments in Telani's calendar, and marks severe pain, swelling or a broken tooth urgent.

Asks forDate of birthreason for the visitnew or existing patient

Clinical research

In depth

Answers your study line, works your screening criteria into the call, books screening visits, makes check-in calls, and flags any new symptom or side effect for your team. Set up with our team.

Asks forThe study they're calling about

Medical

Answers questions about the practice, hours and insurance and takes appointment requests. It never gives medical advice, and tells anyone with chest pain or trouble breathing to call 911.

Asks forDate of birthreason for the visitnew or existing patient

Physiotherapy and chiropractic

Answers questions about treatments, prices and insurance and takes appointment requests. It never diagnoses or recommends exercises.

Asks forInjury or probleminsurance

Eye care

Answers questions about eye exams, frames and contact lenses, takes exam requests, and sends sudden vision loss or an eye injury to the emergency room.

Asks forExam, glasses or contactsvision insurance

Pharmacy

Answers questions about hours, services and vaccinations and takes messages for the pharmacist. It never gives advice about medicines or doses.

Asks forDate of birthrefill, vaccination or a question for the pharmacist

Veterinary clinic

Answers pet owners' questions about services, hours and prices, takes appointment requests, and tells the owner of a pet in danger to come in now.

Asks forPet's namespeciesreason for the visit

Home and property

Home services

For plumbing, electrical, cleaning and repair companies: takes the job and the address, answers questions about services and coverage area, and marks burst pipes, gas smells and lost power urgent.

Asks forService addressthe jobhow soon

HVAC

Takes service requests and answers questions about installs and repairs. No heat, no cooling, a gas smell or a leaking unit is marked urgent; it never promises an arrival time.

Asks forService addressthe systemthe problem

Property management

Takes maintenance requests and answers tenants' common questions from your documents. Flooding, no heat, fire, a gas smell or a lock-out at night is marked urgent.

Asks forUnit and addressthe problemaccess

Real estate

Answers questions about listings from your documents, takes showing requests, and marks a buyer ready to make an offer today urgent. It never gives a valuation.

Asks forBuying, selling or rentingareabudget or timeline

Moving and storage

Takes quote requests and answers questions about moves, storage and coverage area. A move going wrong today is marked urgent; it never quotes a final price.

Asks forMoving frommoving tomove datehome size

Professional services

Accounting and tax

Answers questions about services, fees and deadlines and takes the client's details. A tax deadline in the next few days is marked urgent; it never gives tax advice.

Asks forNew or existing clientservice neededdeadline

Financial advisers

Answers questions about your services and fees and takes meeting requests. It never gives financial advice or discusses accounts.

Asks forNew or existing clientwhat they want to discuss

Insurance agency

Answers common coverage and office questions from your documents and takes quote, change and claim requests. It never says whether something is covered.

Asks forPolicy numberquote, change, claim or question

Hospitality and leisure

Restaurant

Answers questions about the menu, hours and location and takes reservations with the party size, time and any allergies. It never says a dish is safe for an allergy.

Asks forParty sizedate and timeallergies or occasion

Hotel and hospitality

Answers questions about rooms, amenities and check-in and takes booking requests with dates, guests and room type.

Asks forCheck-incheck-outguestsroom type

Events and venues

Answers questions about spaces, capacity and packages and takes booking enquiries. A problem on the day of an event is marked urgent.

Asks forEvent typeevent dateguests

Travel agency

Answers questions about destinations, packages and documents and takes trip enquiries. A traveler stranded or about to miss a connection is marked urgent.

Asks forDestinationdatestravelers

Salon and spa

Answers questions about services, prices and hours and takes booking requests with the stylist and time the client wants.

Asks forServicepreferred stylistpreferred time

Gym and fitness

Answers questions about memberships, classes and hours and takes trial and membership enquiries.

Asks forMember or notwhat they're interested in

Cars

Auto repair

Answers service questions and takes the car, the problem and whether it can be driven. A breakdown or an unsafe car is marked urgent; it never quotes a repair price that isn't in your documents.

Asks forVehiclethe problemwhether it can be driven

Car dealership

Answers questions about stock and the service department and takes test-drive and service requests. It never quotes a final price or a trade-in value.

Asks forVehicletrade-incash, finance or lease

Schools, care and community

Schools and tutoring

Answers parents and students about courses, fees, terms and admissions and takes enquiries. A safeguarding concern goes to staff as urgent.

Asks forStudent's age or gradethe enquiry

Childcare and daycare

Answers parents' questions about places, hours and fees and takes tour requests. Anything about a child's safety goes to staff as urgent.

Asks forChild's agedays and hours neededstart date

Nonprofit and community

Answers questions about programs, donations and volunteering and takes messages. Anyone in crisis is given 911 and the 988 line.

Asks forHelp, volunteering, donating or information

Local government

Answers residents' questions about services, opening hours and forms and takes messages and service requests. It never decides on permits, fines or benefits.

Asks forService neededthe address it's about

Anything else

Information

For any other business: answers from your own documents, takes messages and requests for your team, and is told never to guess at facts it doesn't have.

Asks forWhat they need

Start with your next call. Pick your type, sign up, get a number.