Dental
In depthAnswers questions about treatments, hours and insurance from your documents, books appointments in Telani's calendar, and marks severe pain, swelling or a broken tooth urgent.
Your business type sets what Telani asks every caller, what it writes down, what it treats as urgent and what it's told never to say. Every type takes the caller's name and number; each also asks for its own details.
Answers questions about treatments, hours and insurance from your documents, books appointments in Telani's calendar, and marks severe pain, swelling or a broken tooth urgent.
Answers your study line, works your screening criteria into the call, books screening visits, makes check-in calls, and flags any new symptom or side effect for your team. Set up with our team.
Answers questions about the practice, hours and insurance and takes appointment requests. It never gives medical advice, and tells anyone with chest pain or trouble breathing to call 911.
Answers questions about treatments, prices and insurance and takes appointment requests. It never diagnoses or recommends exercises.
Answers questions about eye exams, frames and contact lenses, takes exam requests, and sends sudden vision loss or an eye injury to the emergency room.
Answers questions about hours, services and vaccinations and takes messages for the pharmacist. It never gives advice about medicines or doses.
Answers pet owners' questions about services, hours and prices, takes appointment requests, and tells the owner of a pet in danger to come in now.
For plumbing, electrical, cleaning and repair companies: takes the job and the address, answers questions about services and coverage area, and marks burst pipes, gas smells and lost power urgent.
Takes service requests and answers questions about installs and repairs. No heat, no cooling, a gas smell or a leaking unit is marked urgent; it never promises an arrival time.
Takes maintenance requests and answers tenants' common questions from your documents. Flooding, no heat, fire, a gas smell or a lock-out at night is marked urgent.
Answers questions about listings from your documents, takes showing requests, and marks a buyer ready to make an offer today urgent. It never gives a valuation.
Takes quote requests and answers questions about moves, storage and coverage area. A move going wrong today is marked urgent; it never quotes a final price.
Answers questions about your practice areas and takes new-client enquiries, with the other parties for a conflict check. It never gives legal advice or says the firm will take the case.
Answers questions about services, fees and deadlines and takes the client's details. A tax deadline in the next few days is marked urgent; it never gives tax advice.
Answers questions about your services and fees and takes meeting requests. It never gives financial advice or discusses accounts.
Answers common coverage and office questions from your documents and takes quote, change and claim requests. It never says whether something is covered.
Answers questions about the menu, hours and location and takes reservations with the party size, time and any allergies. It never says a dish is safe for an allergy.
Answers questions about rooms, amenities and check-in and takes booking requests with dates, guests and room type.
Answers questions about spaces, capacity and packages and takes booking enquiries. A problem on the day of an event is marked urgent.
Answers questions about destinations, packages and documents and takes trip enquiries. A traveler stranded or about to miss a connection is marked urgent.
Answers questions about services, prices and hours and takes booking requests with the stylist and time the client wants.
Answers questions about memberships, classes and hours and takes trial and membership enquiries.
Answers service questions and takes the car, the problem and whether it can be driven. A breakdown or an unsafe car is marked urgent; it never quotes a repair price that isn't in your documents.
Answers questions about stock and the service department and takes test-drive and service requests. It never quotes a final price or a trade-in value.
Answers parents and students about courses, fees, terms and admissions and takes enquiries. A safeguarding concern goes to staff as urgent.
Answers parents' questions about places, hours and fees and takes tour requests. Anything about a child's safety goes to staff as urgent.
Answers questions about programs, donations and volunteering and takes messages. Anyone in crisis is given 911 and the 988 line.
Answers residents' questions about services, opening hours and forms and takes messages and service requests. It never decides on permits, fines or benefits.
For any other business: answers from your own documents, takes messages and requests for your team, and is told never to guess at facts it doesn't have.