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Telani

Recruit faster. Keep every visit. Your study line, answered.

Telani pre-screens volunteers the moment they call, books screening visits, calls back web leads, and calls enrolled participants to book their visits and check in.

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A clinical research company runs its recruitment line on Telani.

Needs you 4Sample data
Mark Ellis
Chest tightness since visit 2
Report overdue
James Whitaker
Dizziness this week, mentioned on a check-in call
Symptom reported
(503) 555-0131
Looked eligible; calls not answered
Eligible — no contact
(503) 555-0129
Migraine study · prefers Wednesday afternoon
Pick a visit time

Hear three sample calls. Read along as each one plays.

Lakeside Clinical Research

Sample calls recorded with synthetic voices. Every name and number in them is made up.

Calls / Call detail
(503) 555-0129EligibleFollow up
Transcript0:20
  1. Front desk

    Thanks for calling the study line. Are you calling about the migraine study?

  2. Caller

    Yes, I saw the ad. I get migraines a few times a month.

  3. Front desk

    Thanks. A few quick questions to see if it could be a fit. Are you between 18 and 65?

  4. Caller

    I'm 42.

  5. Front desk

    I can book a screening visit on Wednesday at 3 or Thursday at 10.

Summary

Migraine study. Age 42, migraines a few times a month. Offered a screening visit Wednesday 3:00 or Thursday 10:00.

When
7:31 PM
Direction
Incoming
Length
0:20

From first call to final visit. Recruitment and retention, handled on the phone.

Volunteer screening

Interested volunteers get answers right away.

  1. 1A volunteer calls from an ad
  2. 2Telani works your inclusion and exclusion criteria into the call, one at a time
  3. 3Callers who want to go ahead are booked into a screening visit
  4. 4Your coordinator gets the transcript, a summary and the pre-screen result

Web leads, called back

No lead waits until Monday.

  1. 1A lead form comes in
  2. 2Telani calls back within seconds, 8 AM to 9 PM local time
  3. 3It works through the study's criteria, and tries again after 1, 24 and 48 hours if nobody answers
  4. 4Every call is written down for your team

Visits booked in their window

Fewer missed visits and windows.

  1. 1As each visit comes due, Telani calls the participant to book it
  2. 2It offers times inside the visit window
  3. 3After a missed visit, it calls again to rebook
  4. 4Bookings update the participant's schedule in your console

Check-ins and safety

Reported symptoms reach your team.

  1. 1Check-in calls on the schedule you set
  2. 2Telani asks your coordinator's questions
  3. 3A reported symptom is flagged to your team within minutes of the call
  4. 4It opens an adverse-event record; mark it serious and a 24-hour report deadline starts
Many studies, one number
One line can serve several studies; Telani works out which one the caller means.
A report for your sponsor
A PDF of screened, eligible, booked, confirmed and completed, plus a weekly email for each study.
Opt-outs across studies
When someone on a follow-up call asks not to be called, the number goes on your do-not-call list once the call is reviewed, and no study calls it again.

Measured, not claimed. One named pilot, one sourced figure, the controls that are on.

69%

of replies start within 2 seconds.

308 measured turns across 97 calls, last 90 days to 20 Oct 2026.

In use today

  • A clinical research company runs its recruitment line on Telani.

On every call

  • A check against your do-not-call list before it dials
  • An audit trail of who opened which call
  • Retention and deletion you control

Questions.

Does it follow our screening criteria?

Yes. You give it each study's inclusion and exclusion criteria, and it works them into the call one at a time. It never tells callers whether they qualify. An AI pre-screen result flags likely fits, and your team makes the decision.

What happens when a participant reports a side effect?

When a participant mentions a symptom on a follow-up call, Telani tells them the study team will follow up. Within minutes of the call, it's flagged to your team and an adverse-event record opens. Mark it serious and a 24-hour report deadline starts. Telani is instructed never to give medical advice.

Can people stop the calls?

Yes. When someone on a follow-up call asks not to be called, their number goes on your do-not-call list once the call is reviewed. Every call checks that list first, so no study calls the number again.

Can one line cover several studies?

Yes. Telani asks which study the caller is responding to, or picks it up from the number or form they came through.

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